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My Starlings will be closed from 15 Dec to 7 Jan. All orders placed during this time will be processed on 8 January.
We wish you and your family a safe, peaceful and joyous festive season!
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. Please send us an email at firstname.lastname@example.org explaining your concern, a photo of the damaged item must please be included.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please advise us in writing at email@example.com of your wish to return your purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be liable to return the goods to My Starlings at your own cost within 7 calendar days.
Only items in a re-saleable state qualify for refunds.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
My Starlings reserves the right to deduct any direct costs associated with the order, such as delivery fees, packaging costs, etc. from the final refund amount.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), used or opened items, items returned more than 7 days after delivery, and personal care goods (such as beauty or hygiene products).
Please get in touch if you have questions or concerns about your specific item.